If you are thinking of using a call tracking software in your organization, you need to ensure that it has the right features and functionalities that will increase the productivity of your business. Here is what you need to consider when choosing a call tracking software.
Evaluate your organization first so you can choose call tracking software that best suits it. The software must have functionalities that provide coverage for your business for best results. Using a good call tracking software gives you insights of those campaigns that have the most qualified leads and as a result, you will increase the overall profitability of your business.
The system should integrate well with other third-party services and software that are currently being used in your organization. This is an important factor because you will be able to keep track of your caller’s browsing history on your site as well as the sales leads. Therefore, ensuring that it works well with other tools is essential for the success of your business.
Call recording is essential as it will help you acquire more information about your clients as well as their needs. Whats more, you can use call recordings to check how your cal staff handle the calls that come through the system. Also, with call recording, you will be able to go through your initial leads and match it up to the revenue that your realized.
Make sure that the call tracking platform you are considering is easy to install and manage. You and your team members should be able to set it up quickly and embedded new features without much hustle. Good providers will offer you with training in order to ensure that you keep up with the features and manage them easily.
You may also need to determine how many agents will access the call tracking software to help you make an informed decision. Each agent should be assigned to a call so that no calls are ignored. Therefore, the software should allow transfer of call tickets and store them in workgroup queues. In addition, with the right call tracking system, the agent will be able to follow up actions for work to be done.
A good platform should be able to track the sales conversion of your callers. This follow up is important as it will help you to connect with the customers during the buying process. Customers are more likely to call your business and this will improve your overall productivity.
Keep in mind your budget and chose a call tracking software that fits within your means. This is because you will be buying many phone numbers when the size of your campaign increases. Similarly, the charges may vary with the calling minutes of each phone.